Nioga Library System
Hernon, Peter
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Hernon, Peter
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Hernon, Peter
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Assessing service quality, satisfying the expectations of library customers, Peter Hernon, Ellen Altman, Robert E. Dugan
Delivering satisfaction and service quality, a customer-based approach for libraries, Peter Hernon and John R. Whitman
Assessing service quality, satisfying the expectations of library customers, Peter Hernon and Ellen Altman
An action plan for outcomes assessment in your library, Peter Hernon and Robert E. Dugan
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